Refund & Return Policy

At Gidly, we are dedicated to providing smart, high-quality essentials across health, beauty, pet care, and everyday living. We stand by the effectiveness of our items and recommend using them for at least 14 days to experience their full benefits.

If, after 14 days of use and within our 60-day money-back guarantee, you are not completely satisfied, please contact us via our Contact Us page for assistance.

Cancellation Policy

If you wish to make changes or cancel your order, please contact us within 24 hours of placing it. After this period, your order may already be in processing, and changes may not be possible.

If your cancellation request is submitted within the 24-hour window, refunds will be processed within 7 business days.

60-Day Money-Back Guarantee

We are confident in the quality and performance of our items. We encourage a 14-day trial period before requesting a return.

If you remain unsatisfied within 60 days of purchase, you may return the item under our money-back guarantee. Please note that shipping fees, if applicable, are non-refundable.

To initiate a return, complete the form on our Contact Us page and include your Order Number or the Name and Email Address used during checkout. Our support team will guide you through the return process.

Damaged Items

We take extra care in packaging to prevent damage during transit. An item is considered damaged if it is defective or physically broken upon arrival.

Minor dents or scuffs on outer packaging that do not affect the item’s condition are not considered damage.

If you receive a damaged item, please contact us promptly via our Contact Us page with photos and your order details.