Shipping Policy
At Gidly, we are pleased to offer FREE shipping on all orders to enhance your shopping experience.
Order Processing Times
Once your order is placed, please allow 1–3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is on its way to your address. During peak seasons and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and begin after your order has been dispatched. Estimated transit times by region:
- US: 15–20 business days
- UK: 17–25 business days
- Australia: 15–24 business days
- Canada: 14–20 business days
- Worldwide: 20–30 business days
Please note that during peak periods and holidays, shipping carriers may experience delays beyond our control. International shipments may also encounter customs delays, which can extend delivery times.
Order Changes & Accurate Shipping Details
Please ensure all shipping information is complete and accurate at checkout. Incomplete or incorrect details may result in delays or cancellation.
If our system detects an address issue, our support team will contact you within 3 business days to verify your details. If we do not receive a response, we reserve the right to cancel the order.
If you notice an error after placing your order, please contact us via our Contact Us page within 24 hours. We will do our best to accommodate changes, but modifications cannot be guaranteed after this window.
Delayed Delivery
At Gidly, we aim for timely delivery, but delays may occur due to factors outside our control, including carrier disruptions, weather conditions, or transit issues. We will work with the courier to resolve issues and keep you informed.
In rare cases, delays may occur during processing due to product availability, address verification, or payment confirmation. If this happens, we will notify you promptly.
Gidly is not liable for delivery delays caused by external factors, and we cannot guarantee exact arrival dates. However, our team is always here to assist.
Lost or Stolen Packages
Once your order has been handed to the shipping carrier, events during transit are outside our control. If your package is lost or stolen, please contact us via our Contact Us page.
We recommend contacting the courier directly to file a claim, as additional information may be required. We will also follow up with the courier on your behalf.
While Gidly cannot be held responsible for lost or stolen packages, we will do our best to assist and may offer a replacement depending on the situation.
Shipping Policy Changes
Gidly reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage customers to review this page periodically.
By purchasing from Gidly, you agree to this Shipping Policy and any updates made to it.
For any questions, please contact us via our Contact Us page.